Frequently Asked Questions
Pricing and Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, etc.), PayPal.
Do you offer discounts or promotions?
Yes, we regularly offer sales, discounts, and promotional codes. Sign up for our newsletter to stay updated on the latest offers.
Shipping and Delivery
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary depending on your location.
How long does delivery take?
Delivery times depend on your location and the shipping option you select at checkout. Standard shipping usually takes 3–7 business days, while expedited shipping options are available for faster delivery.
What should I do if my order is delayed or hasn't arrived?
If your order is delayed beyond the estimated delivery time, please contact our customer support team with your order number, and we will investigate the issue.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and in their original packaging. Certain items like perishable goods or personal care products may not be returnable.
How do I initiate a return or exchange?
Log into your account and go to the "Returns" section, or contact our customer support team. We will provide you with a return label and instructions for shipping back the item.
How long does it take to process a refund? Once we receive your returned item, it usually takes 5–7 business days to process the refund. The amount will be credited back to your original method of payment.
Can I exchange an item?
Yes, you can exchange items for a different size or colour, subject to availability. Please initiate the exchange process through your account or contact customer support.
Privacy and Security
How do you protect my personal information?
We use secure servers and encryption technology to protect your personal information. We never share or sell your data to third parties without your consent.
Is my payment information secure?
Yes, we use SSL (Secure Sockets Layer) encryption and comply with PCI DSS standards to ensure that your payment information is kept safe.
Do you store my payment details?
We only store your payment information if you choose to save it for future purchases. You can manage saved cards in your account settings.
Product Availability and Information
What if a product is out of stock?
If a product is out of stock, you can sign up for an email notification, and we’ll let you know when it’s back in stock.
Are the product descriptions accurate?
Yes, we strive to provide detailed and accurate descriptions, along with photos. If you need more information, feel free to reach out to our support team.
Customer Support
How can I contact customer service?
You can contact our customer service team via email at info@myshop2buy.com.